Travel with Complete Confidence

Terms of Service

Last Updated: January 15, 2024

1. Agreement to Terms

By accessing and using Traveler's Promise services, you agree to be bound by these Terms of Service and all applicable laws and regulations. If you do not agree with any of these terms, you are prohibited from using our services.

2. Insurance Services

Traveler's Promise acts as an insurance intermediary, connecting customers with licensed insurance providers. All insurance policies are underwritten by A-rated insurance companies and subject to the terms and conditions of the respective policy documents.

3. Eligibility and Coverage

Coverage eligibility is subject to underwriting guidelines and may vary based on destination, age, health conditions, and other factors. Pre-existing medical conditions may be covered under specific circumstances as outlined in the policy documents.

4. Premium Payments and Refunds

Premium payments are due at the time of policy purchase. Refunds may be available during the free look period as specified in your policy documents. Cancellation terms vary by policy type and timing.

5. Claims Process

Claims must be reported promptly and supported by appropriate documentation. Our claims team will guide you through the process and work to ensure timely resolution of valid claims.

6. Limitation of Liability

Traveler's Promise liability is limited to the services provided as an insurance intermediary. Coverage limits and exclusions are detailed in individual policy documents.

7. Contact Information

For questions about these terms, please contact us at +1 (212) 555-0187 or email [email protected].

Privacy Policy

Last Updated: January 15, 2024

1. Information We Collect

We collect personal information necessary to provide insurance quotes and services, including name, contact information, travel details, and health information relevant to coverage.

2. How We Use Your Information

Your information is used to provide insurance quotes, process policies, handle claims, and communicate about your coverage. We may also use aggregated data for business analytics and service improvement.

3. Information Sharing

We share your information with insurance underwriters, claims processors, and service providers as necessary to provide your requested services. We do not sell personal information to third parties.

4. Data Security

We implement industry-standard security measures to protect your personal information, including encryption, secure servers, and access controls.

5. Your Rights

You have the right to access, correct, or delete your personal information, subject to legal and contractual obligations. You may also opt out of marketing communications.

6. Cookies and Tracking

We use cookies and similar technologies to improve website functionality and user experience. You can manage cookie preferences through your browser settings.

7. Contact Us

For privacy-related questions, contact our Privacy Officer at +1 (212) 555-0187 or [email protected].

Cookie Policy

Last Updated: January 15, 2024

1. What Are Cookies

Cookies are small text files stored on your device when you visit our website. They help us provide better service and understand how our website is used.

2. Types of Cookies We Use

Essential Cookies: Required for website functionality and security.

Analytics Cookies: Help us understand website usage and improve our services.

Marketing Cookies: Used to deliver relevant advertisements and track campaign effectiveness.

Preference Cookies: Remember your settings and preferences for future visits.

3. Managing Cookies

You can control cookie settings through your browser preferences. Disabling certain cookies may affect website functionality.

4. Third-Party Cookies

Some cookies are placed by third-party services we use, such as analytics providers and advertising networks. These are governed by their respective privacy policies.

5. Cookie Consent

By continuing to use our website, you consent to our use of cookies as described in this policy. You can withdraw consent at any time through your browser settings.

6. Updates to This Policy

We may update this cookie policy periodically. Changes will be posted on this page with an updated revision date.

DMCA Policy

Last Updated: January 15, 2024

1. Copyright Protection

Traveler's Promise respects intellectual property rights and complies with the Digital Millennium Copyright Act (DMCA). We respond promptly to valid copyright infringement notices.

2. Filing a DMCA Notice

If you believe your copyrighted work has been infringed, please provide our DMCA agent with the following information:

• Identification of the copyrighted work claimed to be infringed
• Identification of the allegedly infringing material
• Your contact information
• A statement of good faith belief that the use is not authorized
• A statement of accuracy and authority to act on behalf of the copyright owner
• Your physical or electronic signature

3. DMCA Agent Contact

Send DMCA notices to:

DMCA Agent
Traveler's Promise
425 Park Avenue, Suite 2200
New York, NY 10022, USA
Email: [email protected]
Phone: +1 (212) 555-0187

4. Counter-Notification

If you believe your content was removed in error, you may file a counter-notification with the same contact information provided above.

5. Repeat Infringers

We maintain a policy of terminating accounts of users who are repeat infringers of copyright.

GDPR Compliance

Last Updated: January 15, 2024

1. Your Data Protection Rights

Under GDPR, you have the following rights regarding your personal data:

• Right to Access: Request copies of your personal data
• Right to Rectification: Correct inaccurate or incomplete data
• Right to Erasure: Request deletion of your personal data
• Right to Restrict Processing: Limit how we use your data
• Right to Data Portability: Transfer your data to another service
• Right to Object: Object to certain types of processing

2. Legal Basis for Processing

We process your data based on:

• Consent for marketing communications
• Contract performance for insurance services
• Legal obligation for regulatory compliance
• Legitimate interest for business operations

3. Data Retention

We retain personal data only as long as necessary for the purposes outlined in our privacy policy or as required by law. Insurance records may be retained for up to 7 years for regulatory compliance.

4. International Transfers

When transferring data outside the EU, we ensure appropriate safeguards are in place, including adequacy decisions or standard contractual clauses.

5. Data Protection Officer

Contact our Data Protection Officer:

Email: [email protected]
Phone: +1 (212) 555-0187
Address: 425 Park Avenue, Suite 2200, New York, NY 10022, USA

6. Supervisory Authority

You have the right to lodge a complaint with your local data protection supervisory authority if you believe we have not complied with GDPR requirements.

Cookie Preferences

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